Overview

This node operation interacts with the 'Clientes Online - WhatsApp' platform to consult the history of a specific protocol. It is useful for retrieving detailed conversation records identified by a protocol number from the WhatsApp Relationship Platform. For example, a user can input a protocol ID to fetch the entire conversation history related to that protocol.

Use Case Examples

1. Retrieve the conversation history of a customer support interaction by providing the protocol ID.
2. Audit or review past communications linked to a specific protocol number for quality assurance.

Properties

Output

JSON

• protocolHistory - The detailed conversation history and related data for the specified protocol ID retrieved from the platform.

Dependencies

• Requires an API key credential for the Clientes Online platform to authenticate and perform the protocol history retrieval.

Troubleshooting

• Ensure the protocol ID is correctly entered and exists in the platform; otherwise, the node may return an error or empty result.
• Verify that the API credentials are valid and have the necessary permissions to access protocol data.
• Common errors may include authentication failures, invalid protocol ID format, or network connectivity issues. Resolving these involves checking credentials, input values, and network status.