Cloudia icon

Cloudia

Send messages

Actions30

Customer → Add Annotation

AI-generated

Overview

This node operation adds an annotation to a customer's conversation in the Cloudia system. It is useful for adding notes or comments to customer interactions, which can include mentions of users by their full email addresses. Additionally, it offers the option to mark the conversation as unread after adding the annotation. This can help teams keep track of important updates or follow-ups in customer communications.

Use Case Examples

  1. Adding a note to a customer's conversation to highlight a specific issue or request.
  2. Mentioning a team member in the annotation to notify them about the customer's status.
  3. Marking the conversation as unread to ensure it gets reviewed later.

Properties

Name Meaning
Cloudia API Key API key for authenticating requests to the Cloudia service, used if credentials are not configured.
Customer ID The unique identifier of the customer to whom the annotation will be added.
Annotation The text content of the annotation to add to the customer's conversation, supporting user mentions by full email.
Mark Conversation As Unread Boolean flag to indicate whether the conversation should be marked as unread after adding the annotation.

Output

JSON

  • success - Indicates whether the annotation was successfully added.
  • error - Error message if the operation failed.

Dependencies

  • Requires an API key credential for Cloudia or the API key provided directly in the node parameter.

Troubleshooting

  • Common issues include invalid or missing API key, incorrect customer ID, or unsupported operation errors.
  • Error messages like 'Unsupported resource' or 'Unsupported operation' indicate misconfiguration of resource or operation parameters.
  • Network or authentication errors can occur if the API key is invalid or expired; ensure the key is correct and active.

Discussion