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Batch → Resolve Conversations

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Overview

This node operation allows batch resolving of conversations for a specified website in the Crisp platform. It is useful for automating the process of marking multiple conversations as resolved in one API call, which can save time and streamline conversation management in customer support workflows.

Use Case Examples

  1. Automatically resolve all conversations that meet certain criteria at the end of a business day.
  2. Batch resolve conversations after a bulk update or migration of conversation data.

Properties

Name Meaning
Website ID The website ID from your Crisp dashboard, used to identify which website's conversations to resolve.
Additional Fields A collection of optional fields that can be used to specify details for the batch resolve operation, such as email, first name, last name, phone, company, conversation state (resolved, unresolved, pending), whether to block the conversation, user ID to assign the conversation to, operator role, domain, and verification string.

Output

JSON

  • operation - Details of the batch resolve operation performed
  • response - API response confirming the batch resolve action

Dependencies

  • An API key credential for Crisp API authentication

Troubleshooting

  • Ensure the Website ID is correct and corresponds to an active Crisp website.
  • Verify that the API credentials are valid and have the necessary permissions to perform batch operations.
  • Check that the additional fields provided in the batch resolve operation are correctly formatted and valid according to Crisp API specifications.
  • Common error messages may include authentication errors, invalid parameters, or permission denied errors. Verify credentials and input parameters to resolve these issues.

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