Actions64
- Website Actions
- Conversation Actions
- People Actions
- Operator Actions
- Settings Actions
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- Availability Actions
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Conversation → Get Messages
AI-generatedOverview
This node operation retrieves all messages from a specific conversation session within a website on the Crisp platform. It is useful for scenarios where you need to fetch the entire message history of a conversation for analysis, display, or processing purposes. For example, customer support teams can use this to review past chat messages with a customer.
Use Case Examples
- Fetch all messages from a conversation session to display chat history in a custom dashboard.
- Retrieve conversation messages for sentiment analysis or quality assurance.
Properties
| Name | Meaning |
|---|---|
| Website ID | The website ID from your Crisp dashboard, identifying the website associated with the conversation. |
| Session ID | The session ID of the conversation to retrieve messages from. |
Output
JSON
messages- Array of messages retrieved from the specified conversation session.
Dependencies
- Crisp API key credential for authentication
Troubleshooting
- Ensure the Website ID and Session ID are correct and correspond to an existing conversation session.
- Check that the API credentials have the necessary permissions to access conversation messages.
- Handle API rate limits or network errors gracefully, possibly by retrying the request.
Links
- Crisp API - Get Messages - Official Crisp API documentation for retrieving messages in a conversation.