Actions64
- Website Actions
- Conversation Actions
- People Actions
- Operator Actions
- Settings Actions
- Analytics Actions
- Availability Actions
- Campaign Actions
- Helpdesk Actions
- Visitors Actions
- Batch Actions
- Verify Actions
Conversation → Get
AI-generatedOverview
This node operation retrieves detailed information about a specific conversation from the Crisp platform using the conversation's session ID and the website ID. It is useful for scenarios where you need to fetch the current state, messages, or metadata of a conversation for customer support, analytics, or integration purposes.
Use Case Examples
- Fetching conversation details to display in a custom dashboard.
- Retrieving conversation data to analyze customer interactions.
- Integrating conversation details into a CRM system for better customer management.
Properties
| Name | Meaning |
|---|---|
| Website ID | The website ID from your Crisp dashboard, used to identify the website associated with the conversation. |
| Session ID | The session ID of the conversation to retrieve its details. |
| Additional Fields | Optional additional fields such as email, first name, last name, phone, company, state, blocked status, assigned user ID, role, domain, and verification string that can be used to filter or update conversation metadata. |
Output
JSON
conversation- The detailed information of the retrieved conversation from Crisp API
Dependencies
- Crisp API key credential
Troubleshooting
- Ensure the Website ID and Session ID are correct and correspond to an existing conversation in Crisp.
- Check that the API credentials are valid and have the necessary permissions to access conversation data.
- If the conversation is not found, verify that the session ID is accurate and the conversation has not been deleted or expired.
Links
- Crisp API - Get Conversation - Official Crisp API documentation for retrieving conversation details