Actions64
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Conversation → Send AI Review Request
AI-generatedOverview
This node operation sends an interactive picker widget message to a Crisp conversation, containing an AI-generated response for operator review. It allows operators to review, approve, edit, reject, or regenerate AI suggestions within the conversation context. This is useful for scenarios where AI-generated content needs human validation before being sent to customers, such as customer support or sales chatbots.
Use Case Examples
- Sending an AI-generated response to a customer support conversation for operator approval.
- Providing operators with options to edit or reject AI suggestions before sending them to the user.
Properties
| Name | Meaning |
|---|---|
| Website ID | The website ID from the Crisp dashboard, identifying the Crisp website instance. |
| Session ID | The session ID of the conversation where the AI review request will be sent. |
| AI Generated Response | The AI-generated response text that will be presented to the operator for review. |
| Context Information | Optional additional context information to provide more background to the operator reviewing the AI response. |
| Additional Fields | Optional additional metadata fields such as email, first name, last name, phone, company, conversation state, blocking status, assignment, role, domain, and verification string to customize the conversation or operator context. |
Output
JSON
type- Type of the message sent (picker) indicating an interactive picker widgetfrom- Sender of the message (operator)origin- Origin of the message (chat)contentid- Unique identifier for the AI review picker messagetext- Text content of the AI review picker message including AI suggestion and contextchoices- Array of choice options for the operator to select, each with value, label, icon, and callback action targetrequired- Indicates that a choice selection is required
stealth- Indicates the message is sent stealthily (not visible to the customer)
Dependencies
- Crisp API with Basic Authentication using username and password credentials
Troubleshooting
- Ensure the Website ID and Session ID are correct and correspond to an active Crisp conversation.
- Verify that the API credentials have sufficient permissions to send messages to the conversation.
- Check that the AI Generated Response is not empty, as it is required to create the picker message.
- If the message fails to send, inspect the HTTP request and response for errors such as authentication failure or invalid parameters.