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Crisp

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Actions64

Conversation → Send Private Note

AI-generated

Overview

This node operation sends a private note within a conversation on the Crisp platform. The note is visible only to operators and is invisible to customers. It is useful for internal communication or annotations related to a specific conversation session.

Use Case Examples

  1. An operator wants to add an internal comment or note to a conversation without the customer seeing it.
  2. A support team member adds a private note to document an issue or provide context for other operators handling the conversation.

Properties

Name Meaning
Website ID The website ID from your Crisp dashboard, identifying the website associated with the conversation.
Session ID The session ID of the conversation where the private note will be sent.
Private Note Content The content of the private note that only operators can see (invisible to customers).
Additional Fields Optional additional metadata fields related to the conversation, such as email, first name, last name, phone, company, conversation state, block status, assigned user ID, operator role, domain, and verification string.

Output

JSON

  • type - Type of the message sent, which is 'note' for private notes.
  • from - Sender of the message, which is 'operator'.
  • origin - Origin of the message, which is 'chat'.
  • content - The content of the private note sent.

Dependencies

  • Crisp API with API key credentials

Troubleshooting

  • Ensure the Website ID and Session ID are correct and correspond to an active conversation on Crisp.
  • The private note content must not be empty; otherwise, the API may reject the request.
  • Check API credentials and permissions to ensure the node can send messages to the Crisp conversation.
  • If the API returns an error, verify the network connectivity and Crisp API status.

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