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OOps

Interact with OOps — the N2 ITSM suite on Odoo

Actions19

Service Request → Approve External

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Summary

Approve a Service Request awaiting approval under a custom approval strategy on behalf of an external system. Calls Odoo's action_approve_external method with an optional approval comment.

Inputs

  • recordId (required) — Required numeric ID of the Service Request (itsm.request) to approve.
  • comment — Optional comment attached to the approval message. Omitted from the Odoo call when empty.

Output shape

One JSON item per input item containing id, model: "itsm.request", and operation: "approveExternal".

Returns an action confirmation rather than the updated request or Odoo method result. With Continue On Fail enabled, a failed item returns an error field containing the error message.

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