Actions19
- Approval Actions
- Service Request Actions
- Task Actions
Service Request → Create
AI-generatedSummary
Create an OOps Service Request from a catalog item. The operation calls Odoo to create the request and returns its ID and model name.
Inputs
- Catalog Item ID (required) — ID of the service catalog item the request is based on.
- Short Description — Optional summary shown in the request list and chatter subject; omitted from the create call when empty.
- Description — Optional long-form request description; omitted from the create call when empty.
- Requester User ID — Optional requester user ID. Leave at 0 to use the API key owner's default; a nonzero ID is sent as the requester.
Output shape
A single item containing the created request's ID and model name.
The model is
itsm.request. With Continue On Fail enabled, an item-level error object may be returned instead.