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Interact with OOps — the N2 ITSM suite on Odoo

Actions19

Service Request → Reject External

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Summary

Reject a custom-strategy Service Request awaiting approval on behalf of an external system by calling the action_reject_external method in Odoo with a required comment.

Inputs

  • recordId (required) — ID of the Service Request to act on
  • comment (required) — Reason for rejection. Required by Odoo.

Output shape

a single record

Returns an object with the Service Request id, the Odoo model name ('itsm.request'), and the operation name ('rejectExternal').

Examples

Example 1: Reject an external approval request for a service request due to budget constraints

Record ID: 1042, Comment: Rejected due to budget constraints for Q3.

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