Actions112
- Account Actions
- Account AgentBot Actions
- Agent Actions
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- Automation Rule Actions
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- Conversation Assignment Actions
- Custom Attribute Actions
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- Account Conversation Metrics
- Account Reporting Events
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- Get Account Reports
- Get Account Reports Summary
- Get Conversation Statistics Grouped by Agent
- Get Conversation Statistics Grouped by Channel Type
- Get Conversation Statistics Grouped by Inbox
- Get Conversation Statistics Grouped by Team
- Get First Response Time Distribution by Channel
- Get Inbox-Label Matrix Report
- Get Outgoing Messages Count Grouped by Entity
- Team Actions
- Webhook Actions
Conversation Assignment → Assign Conversation
AI-generatedSummary
Assign a conversation within a specified Chatwoot account to a user or team by providing the account ID, conversation ID, and optionally an assignee user ID or team ID.
Inputs
- Account ID (required) — The numeric ID of the Chatwoot account where the conversation resides.
- Conversation Name or ID (required) — The ID of the conversation to be assigned, selectable from a list or specified using an expression.
- Assignee ID — ID of the user to whom the conversation will be assigned.
- Team ID — ID of the team to assign the conversation to; ignored if Assignee ID is provided.
Output shape
A single record representing the updated conversation assignment details.
The assignment is performed by updating the assignee or team on the specified conversation in Chatwoot. If Assignee ID is present, Team ID is ignored. Optional parameters are sent in the request body. No pagination or batch processing responses apply to this operation.