ChatWootInstall

Overview

This node interacts with the ChatWoot API to retrieve a Customer Satisfaction (CSAT) Survey Page associated with a specific conversation. It is useful in scenarios where you want to fetch feedback survey details linked to a particular chat or support conversation, enabling further processing or analysis of customer satisfaction data.

For example, after a support interaction, you might use this node to get the CSAT survey page URL or metadata to send it to customers or to log survey results.

Properties

Output

The node outputs JSON data representing the CSAT survey page information retrieved from the ChatWoot API. This typically includes details such as the survey page URL, survey questions, or related metadata depending on the API response structure.

If the API supports binary data (e.g., attachments or images related to the survey), the node would handle that accordingly, but based on the provided code and properties, the primary output is JSON data about the CSAT survey page.

Dependencies

• Requires an active connection to the ChatWoot API.
• Needs an API authentication token or key configured in the node credentials to authorize requests.
• The base URL for the ChatWoot instance must be set in the credentials configuration.

Troubleshooting

• Missing or invalid Conversation UUID: Ensure the conversation UUID is provided and is a valid number; otherwise, the API call will fail.
• Authentication errors: Verify that the API key or token is correctly configured and has sufficient permissions to access CSAT survey pages.
• Network or connectivity issues: Confirm that the ChatWoot API endpoint is reachable from the n8n environment.
• Unexpected API responses: Check if the conversation UUID exists and has an associated CSAT survey page; otherwise, the response may be empty or error out.

Links and References

• ChatWoot API Documentation
• Customer Satisfaction Surveys in ChatWoot