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Canned Responses → Add New Canned Response To Account
AI-generatedOverview
This node integrates with the ChatWoot API to add a new canned response to a specified account. Canned responses are predefined message templates that can be quickly inserted into conversations, improving efficiency and consistency in customer support or communication workflows. This node is useful when you want to programmatically create reusable message snippets for an account, such as standard replies to common questions or greetings.
Practical examples:
- Automatically adding a welcome message template to a new support account.
- Creating quick-reply shortcuts for frequently asked questions.
- Managing canned responses centrally via automation instead of manual UI entry.
Properties
| Name | Meaning |
|---|---|
| Account Id | The numeric ID of the account where the canned response will be added (required). |
| Content | The message content of the canned response to be saved. |
| Short Code | A short code string to quickly access this canned response during conversations. |
Output
The node outputs JSON data representing the newly created canned response object returned by the ChatWoot API. This typically includes details such as the canned response ID, content, short code, timestamps, and associated account information.
If the API supports it, binary data output is not expected for this operation since it deals with text-based canned responses.
Dependencies
- Requires an active connection to the ChatWoot API.
- Needs an API authentication token configured in the node credentials.
- The base URL for the ChatWoot instance must be set in the credentials.
- The node uses HTTP headers to accept and send JSON-formatted data.
Troubleshooting
- Invalid Account Id: If the provided account ID does not exist or is incorrect, the API will likely return an error. Verify the account ID before running the node.
- Authentication Errors: Missing or invalid API credentials will cause authorization failures. Ensure the API key/token is correctly configured.
- Empty Content: Sending an empty message content might result in validation errors from the API. Provide meaningful content for the canned response.
- Short Code Conflicts: Using a short code that already exists may cause conflicts or errors. Use unique short codes.
- Network Issues: Connectivity problems to the ChatWoot server will prevent the node from executing successfully.