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ChatWoot

Interact with ChatWoot API

Actions113

Teams → Create A Team

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Overview

This node operation creates a new team within an account on the ChatWoot platform. It is useful for organizing agents into groups to manage conversations more efficiently. For example, a customer support manager can create teams based on product lines or regions, allowing automatic assignment of conversations to appropriate agents.

Properties

Name Meaning
Account Id The numeric ID of the account under which the team will be created.
Name The name of the team to be created.
Description A textual description providing details about the team.
Allow Auto Assign Boolean flag indicating if conversations assigned to this team should be automatically assigned to an agent within the team.

Output

The output JSON contains the response from the ChatWoot API after creating the team. This typically includes the newly created team's details such as its unique identifier, name, description, and settings like auto-assignment status. No binary data is involved in this operation.

Dependencies

  • Requires an active connection to the ChatWoot API.
  • Needs an API authentication token configured in the node credentials.
  • The base URL for the ChatWoot instance must be set in the credentials.

Troubleshooting

  • Invalid Account Id: If the provided account ID does not exist or is incorrect, the API will return an error. Verify the account ID before running the node.
  • Authentication Errors: Missing or invalid API credentials will cause authentication failures. Ensure the API key/token is correctly configured.
  • Missing Required Fields: The "Account Id" property is mandatory. Omitting it will result in an error.
  • API Rate Limits: Excessive requests may lead to rate limiting by the ChatWoot API. Implement retry logic or reduce request frequency if needed.

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