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Callback → Update Callback
AI-generatedSummary
Update an existing callback record in the TANSS system by specifying its callback ID and providing any fields to change.
Inputs
- Auth Mode — Select which TANSS credential type to use for authenticated requests, either 'Generated Token' or 'User Login (Auto Refresh)' (default).
- Callback ID (required) — The unique numeric ID of the callback to update.
- Update Callback Fields — A collection of optional fields to update on the callback, including employee IDs, department ID, timestamps (date, callback after/until time), company details, employee details, phone number, info text, callback state, priority, and link type/ID.
Output shape
a single updated callback record as returned by the TANSS API
Only the fields provided in 'Update Callback Fields' will be changed; others will remain as is. The operation requires a valid callback ID and proper authentication. The returned data structure reflects the updated state of the callback.
Examples
Example 1: Update the state and priority of a callback with ID 123
Auth Mode: User Login (Auto Refresh), Callback ID: 123, Update Callback Fields: {state: 'COMPLETED', priority: 2}