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Consome a API externa da Z-PRO (multiatendimento WhatsApp e outros canais)

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Tickets - Extras → Start Ticket Pause

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Summary

Start a pause for a specified ticket by sending a request with the ticket ID and an optional pause reason to the Z-PRO API.

Inputs

  • Ticket ID (required) — The ticket identifier (ticketId) used in the request path to specify which ticket to pause.
  • Pause Reason — Optional reason for starting the pause; defaults to 'Aguardando cliente' if not provided.

Output shape

an object confirming the pause has been started for the ticket, consistent with the Z-PRO API response format

The operation returns the API response wrapped and normalized according to Z-PRO conventions. No pagination applies.

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