Z-PROInstall

Summary

Upload a file as part of creating a new ticket in the Z-PRO system, optionally including associated metadata such as contact number, initial message, and ticket status.

Inputs

• binaryPropertyName (required) — Name of the n8n binary property containing the file to upload (sent as form-data field "media").
• body — Initial text message of the ticket.
• number — WhatsApp contact number in format 5511999999999.
• externalKey — Unique key from your system to identify the ticket creation request.
• userId — ID of the user creating the ticket.
• status — Initial status of the ticket (pending, open, closed).
• kanbanId — Optional Kanban board ID associated with the ticket.
• chatFlowId — Optional chat flow ID linked to the ticket.
• queueId — Optional queue ID for routing the ticket.
• channelId — Optional channel ID; for webmail, provide the webmail channel ID.
• email — For webmail channel, the contact's email (required if channelId is webmail).
• name — Contact's name for webmail tickets (optional).
• validateNumber — Whether to validate/normalize the number format (default true). If false, uses the number exactly as provided (recommended for WABA).

Output shape

a single record containing the created ticket file data

The operation returns the created ticket file's details from the Z-PRO API. Handling is multipart/form-data including the binary file under the 'media' field. Optional fields customize ticket metadata as supported by the API.

Links

• n8n community nodes installation guide