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Tickets → Send Presence
AI-generatedSummary
Send a presence status update for a specific ticket, indicating the user's current action such as typing, paused, or recording.
Inputs
- Ticket ID — Numeric identifier of the associated ticket to send the presence update for. Optional; defaults to 1262 if not specified.
- State — Presence state to send. Must be one of "typing", "paused", or "recording". Optional; defaults to "typing".
- Request Options — Optional request parameters including batching configuration, SSL certificate validation bypass, proxy settings, and request timeout duration.
Output shape
no body — success/failure only
The operation sends a presence update to the Z-PRO API for the specified ticket; it does not return data but indicates request success or failure. Optional batching allows throttling multiple requests if input contains multiple items.
