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Tickets → Create Ticket
AI-generatedSummary
Create a new ticket in the Z-PRO system with optional initial message and metadata.
Inputs
- Body — Initial message text for the ticket.
- Number — Contact number in format 5511999999999, used for WhatsApp or other channels.
- External Key — Unique external identifier for the ticket to control submission on your side.
- User ID — ID of the user creating the ticket.
- Status — Initial ticket status; allowed values are 'pending' or 'open'.
- Validate Number — Whether to validate and normalize the contact number (default true). If false, the number is used as-is, which helps avoid duplicates in some WhatsApp Business Account contexts.
Output shape
a single record representing the created ticket
The response will contain the details of the created ticket. No pagination applies as this operation creates one item. Optional inputs may affect the ticket's initial state and metadata.
