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IT Glue

Utilize the IT Glue API

Configuration → Get

AI-generated

Overview

This node operation retrieves configuration data from the IT Glue API. It supports fetching either all configurations or a limited number based on pagination parameters. Users can apply various filters such as archived status, asset tag, configuration ID, name, status, type, contact, MAC address, organization, PSA and RMM integration details, and serial number to narrow down the results. Additionally, it allows including related resources like attachments, tickets, passwords, and more, and supports sorting the results by different fields.

Use Case Examples

  1. Fetch all configurations without limit to get a complete list of configurations.
  2. Retrieve a specific page of configurations with a limit of 50 per page for manageable data processing.
  3. Filter configurations by a specific asset tag or configuration status to focus on relevant items.
  4. Include related resources such as attachments and tickets to get comprehensive configuration details in one request.

Properties

Name Meaning
Return All Whether to return all results or only up to a given limit.
Limit Maximum number of results to return when not returning all.
Page Number Page number for pagination, starting at 1.
Filters Filters to apply to the configuration request, such as archived status, asset tag, configuration ID, name, status, type, contact, MAC address, organization, PSA and RMM integration types and IDs, and serial number.
Options Additional options for the request, including related resources to include and sort order.

Output

JSON

  • id - Unique identifier of the configuration.
  • name - Name of the configuration.
  • status - Status of the configuration.
  • type - Type of the configuration.
  • archived - Archived status of the configuration.
  • asset_tag - Asset tag associated with the configuration.
  • contact_id - ID of the contact associated with the configuration.
  • mac_address - MAC address associated with the configuration.
  • organization_id - ID of the organization associated with the configuration.
  • psa_id - PSA ID if applicable.
  • psa_integration_type - PSA integration type if applicable.
  • rmm_id - RMM ID if applicable.
  • rmm_integration_type - RMM integration type if applicable.
  • serial_number - Serial number of the configuration.
  • related_resources - Included related resources such as attachments, tickets, passwords, etc.

Dependencies

  • IT Glue API
  • API key credential for authentication

Troubleshooting

  • Ensure the API key credential is correctly configured and has the necessary permissions to access configuration data.
  • Verify that filter values are valid and correspond to existing entities in IT Glue to avoid empty results.
  • Check pagination parameters to avoid requesting pages beyond the available data range.
  • If including related resources, confirm that the requested resources exist and are accessible to prevent partial data retrieval.

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