Overview

This node operation retrieves contact type data from the IT Glue API. It supports fetching either all contact types or a limited number based on user input. This is useful for scenarios where you need to list or process contact types within IT Glue, such as syncing contact type information or displaying it in a workflow.

Use Case Examples

1. Fetch all contact types to synchronize with an external CRM system.
2. Retrieve a limited number of contact types for display in a dashboard or report.

Properties

Output

JSON

• id - Unique identifier of the contact type.
• name - Name of the contact type.
• description - Description of the contact type.
• created_at - Timestamp when the contact type was created.
• updated_at - Timestamp when the contact type was last updated.

Dependencies

• IT Glue API authentication via an API key credential

Troubleshooting

• Ensure the API key credential is correctly configured and has sufficient permissions to access contact type data.
• If the node returns no results, verify that contact types exist in the IT Glue account and that filters (if any) are correctly set.
• Limit property must be a positive integer when 'Return All' is false; otherwise, the node may throw an error or return unexpected results.

Links

• IT Glue API Documentation - Official documentation for IT Glue API endpoints and usage, including contact type retrieval.