Actions125
- Ticket Actions
- Ticket Note Actions
- Ticket Attachment Actions
- Company Actions
- Company Note Actions
- Company Attachment Actions
- Contact Actions
- Resource (Employee) Actions
- Contract Actions
- Contract Note Actions
- Project Actions
- Project Note Actions
- Task Actions
- Task Note Actions
- Time Entry Actions
- Configuration Item Actions
- Configuration Item Note Actions
- Product Actions
- Opportunity Actions
- Quote Actions
- Quote Item Actions
- Service Call Actions
- Invoice Actions
- Subscription Actions
- Inventory Item Actions
- Purchase Order Actions
- Purchase Order Item Actions
Ticket → List Tickets
AI-generatedSummary
List Autotask tickets applying optional quick and advanced filters to retrieve matching ticket records.
Inputs
- Return All — Boolean to choose between returning all results or limiting the number of results.
- Limit — Maximum number of ticket results to return, used if Return All is false.
- Include Fields — Comma-separated list of specific ticket fields to include in the response; leave blank to return all fields.
- Title Contains — Filter to tickets whose title contains this text.
- Status — Filter to tickets with one or more specified statuses.
- Priority — Filter to tickets with one or more specified priorities.
- Queue — Filter to tickets assigned to one or more specified queues.
- Issue Type — Filter to tickets with one or more specified issue types.
- Sub Issue Type — Filter to tickets with one or more specified sub issue types.
- Company — Filter to tickets belonging to a specific company.
- Assigned Resource — Filter to tickets assigned to a specific resource (employee).
- Created After — Filter to tickets created on or after this date/time.
- Created Before — Filter to tickets created on or before this date/time.
- Last Activity After — Filter to tickets with last activity on or after this date/time.
- Use Advanced Filters — Toggle to enable advanced filter controls (custom filter clauses and/or raw JSON).
- Advanced Filters — Collection of custom filter clauses combined with AND. Each clause specifies field, operator, and value, and can target user-defined fields.
- Custom Filter (JSON) — Raw Autotask filter JSON array allowing OR groups, nested clauses, or complex filter logic not expressible via UI controls.
- Header Overrides — Optionally override headers such as impersonation resource ID for the API request.
Output shape
a list of ticket records matching the specified filters
Supports pagination internally to aggregate results up to the specified limit or all if 'Return All' is true. The results include requested fields per the 'Include Fields' parameter or all fields by default. Errors are returned per-item if 'Continue On Fail' is enabled.