Autotask icon

Autotask

Work with Autotask PSA REST API resources

Actions125

Ticket Note → Get Ticket Note

AI-generated

Summary

Retrieve a specific ticket note by providing the numeric Ticket ID and the Ticket Note ID associated with that ticket.

Inputs

  • Ticket ID (required) — Numeric ID of the parent ticket.
  • Ticket Note ID (required) — Numeric ID of the ticket note.
  • Header Overrides — Optional header overrides including an impersonation resource ID to override the credential default.

Output shape

a single record representing the ticket note's details

The operation returns the ticket note object corresponding to the provided Ticket ID and Ticket Note ID. If the note does not exist, an error will be thrown.

Examples

Example 1: Get a specific ticket note

Provide the 'Ticket ID' of the parent ticket and the 'Ticket Note ID' to fetch the note details.

Links

Discussion