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Zammad

Consume Zammad REST API

Actions57

User → Create

AI-generated

Overview

This node integrates with the Zammad REST API to manage users, specifically supporting the creation of new users. It allows users to be created with mandatory and optional fields, including email address, login, name, organization, contact details, and status flags like VIP, verified, and active. Custom fields can also be added to extend user data. This node is useful in scenarios where automated user management is needed, such as onboarding new employees, syncing user data from other systems, or managing customer accounts in a helpdesk environment.

Use Case Examples

  1. Automatically create a new user in Zammad when a new employee joins the company, setting their email, name, and department.
  2. Create a user with custom fields for additional metadata required by the organization.
  3. Add a VIP user with verified and active status flags for priority support.

Properties

Name Meaning
Authentication The authentication method to use for connecting to the Zammad API. Options include Basic Authentication, OAuth2, and Token Authentication.
API The API to use for the operation, either REST API or CTI API.
Email Address The email address of the user to be created. This is a required field.
Additional Fields Optional additional fields for the user such as login, first name, last name, organization, note, website, phone numbers, fax, department, address details, and status flags like VIP, verified, and active.
Custom Fields Custom fields to set additional user data not covered by standard fields. Allows multiple name-value pairs to be specified.

Output

JSON

  • id - The unique identifier of the created user.
  • email - The email address of the created user.
  • login - The login name of the created user.
  • firstname - The first name of the created user.
  • lastname - The last name of the created user.
  • organization - The organization associated with the user.
  • note - Any note associated with the user.
  • web - Website of the user.
  • phone - Phone number of the user.
  • mobile - Mobile phone number of the user.
  • fax - Fax number of the user.
  • department - Department of the user.
  • street - Street address of the user.
  • zip - Zip code of the user's address.
  • city - City of the user's address.
  • country - Country of the user's address.
  • address - Full address of the user.
  • vip - Indicates if the user is a VIP.
  • verified - Indicates if the user is verified.
  • active - Indicates if the user is active.

Dependencies

  • Zammad REST API

Troubleshooting

  • Ensure the email address is provided and valid, as it is required for user creation.
  • Verify that the authentication credentials (Basic, OAuth2, or Token) are correctly configured and have sufficient permissions to create users.
  • Check API endpoint availability and network connectivity to the Zammad server.
  • If custom fields are used, ensure the field names match those defined in the Zammad system to avoid errors.

Links

Discussion