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Zammad

Consume Zammad REST API

Actions57

User → Update

AI-generated

Overview

This node interacts with the Zammad REST API to update user information. It supports updating various user fields such as email address, login, name, organization, contact details, and custom fields. This node is useful for automating user management tasks in Zammad, such as modifying user profiles or updating user status in bulk or as part of a workflow.

Use Case Examples

  1. Updating a user's email and phone number based on input data.
  2. Modifying user details including custom fields for integration with other systems.
  3. Automating user profile updates when user information changes in an external database.

Properties

Name Meaning
Authentication The authentication method to use for API requests (Basic, OAuth2, or Token Authentication).
API The API to use, either REST API or CTI API.
Email Address The email address of the user to update.
ID The unique identifier of the user to update.
Additional Fields Optional additional fields of the user such as login, first name, last name, organization, note, website, phone numbers, address details, and status flags (VIP, verified, active).
Custom Fields Custom fields to set additional user attributes by specifying field names and values.

Output

JSON

  • id - The unique identifier of the updated user.
  • email - The email address of the updated user.
  • login - The login name of the updated user.
  • firstname - The first name of the updated user.
  • lastname - The last name of the updated user.
  • organization - The organization of the updated user.
  • note - Notes associated with the updated user.
  • web - Website of the updated user.
  • phone - Phone number of the updated user.
  • mobile - Mobile phone number of the updated user.
  • fax - Fax number of the updated user.
  • department - Department of the updated user.
  • street - Street address of the updated user.
  • zip - Zip code of the updated user's address.
  • city - City of the updated user's address.
  • country - Country of the updated user's address.
  • address - Full address of the updated user.
  • vip - Indicates if the user is VIP.
  • verified - Indicates if the user is verified.
  • active - Indicates if the user is active.

Dependencies

  • Zammad REST API

Troubleshooting

  • Ensure the user ID provided exists in the Zammad system to avoid 'user not found' errors.
  • Verify that the authentication credentials (Basic, OAuth2, or Token) are correctly configured and valid.
  • Check that required fields like 'emailAddress' and 'id' are provided; missing these will cause request failures.
  • If custom fields are used, ensure the field names match those defined in Zammad to prevent errors.

Links

Discussion