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Zammad

Consume Zammad REST API

Actions57

Mention → List

AI-generated

Overview

This node interacts with the Zammad REST API to manage 'Mention' resources. Specifically, it supports listing all mentions, creating a new mention, and deleting an existing mention. This node is useful in scenarios where users want to automate the management of mentions within the Zammad ticketing system, such as retrieving all mentions for analysis or creating mentions programmatically.

Use Case Examples

  1. Automatically list all mentions in Zammad to monitor user interactions.
  2. Create a mention in a ticket or article when a specific event occurs in another system.
  3. Delete a mention based on certain criteria as part of a cleanup workflow.

Properties

Name Meaning
Authentication The authentication method to use for connecting to the Zammad API. Options include Basic Authentication, OAuth2 Authentication, and Token Authentication.
API The API to use for the operation. Options are REST API or CTI API.
Resource The resource to operate on. For this node, it is 'Mention'.
Operation The operation to perform on the Mention resource. Supported operations are 'list', 'create', and 'delete'.
mentionable_type The type of the entity to mention (required for create operation).
mentionable_id The ID of the entity to mention (required for create operation).
id The ID of the mention to delete (required for delete operation).

Output

JSON

  • id - The unique identifier of the mention.
  • mentionable_type - The type of the entity that is mentioned.
  • mentionable_id - The ID of the entity that is mentioned.
  • created_at - Timestamp when the mention was created.
  • updated_at - Timestamp when the mention was last updated.

Dependencies

  • Zammad REST API

Troubleshooting

  • Ensure correct authentication credentials are provided based on the selected authentication method.
  • Verify that the mentionable_type and mentionable_id parameters are correctly set when creating a mention.
  • Check that the mention ID is valid and exists when attempting to delete a mention.
  • API rate limits or network issues may cause request failures; retry or check connectivity.

Links

Discussion