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Consume Zammad REST API

Actions57

Group → Update

AI-generated

Overview

This node operation updates an existing group in the Zammad system via the REST API. It allows users to modify group details such as the group's name and various optional fields like signature ID, email address ID, assignment timeout, follow-up settings, active status, and notes. This operation is useful for managing and maintaining group information dynamically within a workflow, for example, updating a support team's group details when organizational changes occur.

Use Case Examples

  1. Updating a support group to change its assignment timeout and activate follow-up assignments.
  2. Modifying a group's email address ID and adding a note for internal reference.

Properties

Name Meaning
Authentication The authentication method to use for the API request (Basic, OAuth2, or Token Authentication).
API The API to use for the request, either REST API or CTI API.
Name The name of the group to update.
ID The unique identifier of the group to update.
Additional Fields Optional fields to update on the group, such as signature ID, email address ID, assignment timeout, follow-up settings, active status, and notes.

Output

JSON

  • id - The unique identifier of the updated group.
  • name - The name of the updated group.
  • signature_id - The signature ID of the group.
  • email_address_id - The email address ID of the group.
  • assignment_timeout - The assignment timeout value of the group.
  • follow_up_possible - Indicates if follow-up is possible with the group.
  • follow_up_assignment - Indicates if follow-ups should be assigned.
  • active - Indicates if the group is active.
  • note - The note associated with the group.

Dependencies

  • Zammad REST API

Troubleshooting

  • Ensure the group ID provided exists; otherwise, the update will fail with a not found error.
  • Verify that the authentication credentials are correct and have sufficient permissions to update groups.
  • Check that required fields like 'Name' and 'ID' are provided; missing these will cause validation errors.
  • If optional fields are provided, ensure they conform to expected data types (e.g., numbers for IDs and booleans for active status).

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