Actions57
- User Actions
- Organization Actions
- Group Actions
- Ticket Actions
- Article Actions
- Priority Actions
- State Actions
- Tag Actions
- Mention Actions
- Online Notification Actions
- Object Actions
- User Access Token Actions
Group → List
AI-generatedOverview
This node interacts with the Zammad REST API to perform operations on the 'Group' resource, specifically listing groups. It supports different authentication methods (Basic, OAuth2, Token) and allows choosing between REST and CTI APIs. The 'List' operation fetches all groups from the Zammad system, which is useful for scenarios like retrieving all support groups or teams for reporting or automation purposes.
Use Case Examples
- Retrieve all groups in a Zammad helpdesk system to display in a dashboard.
- Fetch groups to assign tickets automatically based on group availability.
Properties
| Name | Meaning |
|---|---|
| Authentication | The authentication method to use for connecting to the Zammad API. |
| API | The API to use for the request, either REST or CTI. |
Output
JSON
id- The unique identifier of the group.name- The name of the group.created_at- Timestamp when the group was created.updated_at- Timestamp when the group was last updated.other_properties- Additional properties returned by the Zammad API for the group.
Dependencies
- Zammad REST API
Troubleshooting
- Authentication errors due to incorrect credentials or token expiration. Verify credentials and re-authenticate if needed.
- API endpoint errors if the selected API (REST or CTI) is not supported or misconfigured.
- Network connectivity issues preventing access to the Zammad server.
- Handling of empty or unexpected responses from the API.
Links
- Zammad API Documentation - Official documentation for the Zammad REST API endpoints and usage.