Actions57
- User Actions
- Organization Actions
- Group Actions
- Ticket Actions
- Article Actions
- Priority Actions
- State Actions
- Tag Actions
- Mention Actions
- Online Notification Actions
- Object Actions
- User Access Token Actions
Tag → Remove
AI-generatedOverview
This node interacts with the Zammad REST API to manage tags on objects within the Zammad system. Specifically, the 'Remove' operation under the 'Tag' resource allows users to remove a specified tag from a given object by providing the tag name, the object type, and the object's ID. This is useful for workflows that need to dynamically update or clean up tags on tickets, users, or other entities managed in Zammad.
Use Case Examples
- Removing a tag named 'urgent' from a ticket with ID 12345 to update its status in a support workflow.
- Removing a tag from a user object to reflect changes in user categorization or status.
Properties
| Name | Meaning |
|---|---|
| Authentication | The authentication method to use for connecting to the Zammad API. Options include Basic Authentication, OAuth2 Authentication, and Token Authentication. |
| API | The API to use for the operation. Options are REST API or CTI API. |
| Tag Name | The name of the tag to be removed from the object. This is a required string input. |
| Object | The type of object from which the tag will be removed (e.g., ticket, user). This is a required string input. |
| Object ID | The unique identifier of the object from which the tag will be removed. This is a required string input. |
Output
JSON
item- The name of the tag that was removed.object- The type of object from which the tag was removed.o_id- The ID of the object from which the tag was removed.
Dependencies
- Zammad REST API
Troubleshooting
- Ensure that the tag name, object type, and object ID are correctly specified; incorrect values will cause the API request to fail.
- Authentication errors may occur if the provided credentials are invalid or expired; verify the authentication method and credentials.
- Network or API endpoint issues can cause request failures; check connectivity and API availability.
- If the tag does not exist on the specified object, the removal operation may return an error or no effect.
Links
- Zammad API Documentation - Official documentation for the Zammad REST API, including tag management endpoints.