Actions57
- User Actions
- Organization Actions
- Group Actions
- Ticket Actions
- Article Actions
- Priority Actions
- State Actions
- Tag Actions
- Mention Actions
- Online Notification Actions
- Object Actions
- User Access Token Actions
Object → Update
AI-generatedOverview
This node interacts with the Zammad REST API to update an existing object in the Zammad system. It is designed to send updated data for a specified object ID to the Zammad Objects API, allowing users to modify object attributes dynamically. This node is useful in scenarios where users need to programmatically update records in Zammad, such as changing ticket details, user information, or custom object attributes. For example, it can be used to update a support ticket's status or modify user profile information based on workflow automation.
Use Case Examples
- Updating a support ticket's status and priority by sending JSON data with the new values.
- Modifying a user's profile information by providing updated JSON data for the user object.
- Changing custom attributes of an object in Zammad by sending a JSON payload with the desired changes.
Properties
| Name | Meaning |
|---|---|
| Authentication | The authentication method to use for connecting to the Zammad API. Options include Basic Authentication, OAuth2 Authentication, and Token Authentication. |
| API | The API to use for the operation. Options are REST API or CTI API. |
| ID | The unique identifier of the object to update. This is required to specify which object record to modify. |
| Data | The data in JSON format to send to the Zammad Objects API. This JSON contains the fields and values to update on the object. The ID does not need to be included in this data when updating. |
Output
JSON
id- The ID of the updated object.
- Other properties returned by the Zammad API representing the updated object's attributes.
Dependencies
- Zammad REST API
Troubleshooting
- Ensure the 'ID' property is correctly set to the object you want to update; otherwise, the API call will fail.
- The 'Data' property must be valid JSON; invalid JSON will cause parsing errors.
- Authentication errors may occur if the selected authentication method is not properly configured or credentials are missing.
- API endpoint errors can happen if the object ID does not exist or the user lacks permissions to update the object.