Actions57
- User Actions
- Organization Actions
- Group Actions
- Ticket Actions
- Article Actions
- Priority Actions
- State Actions
- Tag Actions
- Mention Actions
- Online Notification Actions
- Object Actions
- User Access Token Actions
Ticket → Delete
AI-generatedOverview
This node operation deletes a ticket in the Zammad system using the REST API. It is useful for automating ticket management workflows where tickets need to be programmatically removed based on certain conditions or triggers. For example, it can be used to delete resolved or duplicate tickets automatically to keep the ticketing system clean.
Use Case Examples
- Automatically delete tickets marked as duplicates after a certain period.
- Remove tickets that were created by mistake or are no longer relevant.
Properties
| Name | Meaning |
|---|---|
| Authentication | The authentication method to use for the API request. Options include Basic Authentication, OAuth2 Authentication, and Token Authentication. |
| API | The API to use for the operation. Options are REST API or CTI API. |
| ID | The ID of the ticket to delete. This is a required string input. |
Output
JSON
id- The ID of the deleted ticket.status- The status or result of the delete operation.
Dependencies
- Requires authentication credentials for Zammad API: Basic Auth, OAuth2, or Token Auth.
Troubleshooting
- Common issues include providing an invalid or non-existent ticket ID, which will result in an error from the API indicating the ticket was not found.
- Authentication failures due to incorrect or expired credentials will cause the request to fail.
- Network or connectivity issues can prevent the API call from succeeding.
Links
- Zammad API Documentation - Delete Ticket - Official documentation for the ticket deletion endpoint in Zammad REST API.