Overview

This node operation creates a new group in the Zammad system using the REST API. It allows users to specify the group's name and various optional fields such as signature ID, email address ID, assignment timeout, follow-up settings, active status, and notes. This operation is useful for automating the management of groups within Zammad, such as setting up support teams or organizational units programmatically.

Use Case Examples

1. Creating a new support group with a specific name and assignment timeout.
2. Adding a group with follow-up assignment enabled and a note for internal reference.

Properties

Output

JSON

• id - The unique identifier of the created group.
• name - The name of the created group.
• signature_id - The signature ID of the group if provided.
• email_address_id - The email address ID of the group if provided.
• assignment_timeout - The assignment timeout value of the group if provided.
• follow_up_possible - Indicates if follow-up is possible with the group.
• follow_up_assignment - Indicates if follow-ups should be assigned.
• active - Indicates if the group is active.
• note - The note associated with the group.

Dependencies

• Requires authentication credentials for Zammad API (Basic Auth, OAuth2, or Token Auth).

Troubleshooting

• Ensure the API credentials are correctly configured and have the necessary permissions to create groups.
• Verify that the 'name' field is provided and is not empty, as it is required.
• Check the API endpoint URL and network connectivity to the Zammad server.
• If the API returns an error, review the error message for details such as invalid field values or authentication issues.

Links

• Zammad API Documentation - Official documentation for Zammad REST API endpoints and usage.