Zammad icon

Zammad

Consume Zammad REST API

Actions57

Ticket → List

AI-generated

Overview

This node integrates with the Zammad REST API to perform operations on tickets within the Zammad system. Specifically, the 'List' operation under the 'Ticket' resource retrieves a list of tickets, which can be useful for workflows that need to fetch and process ticket data, such as customer support automation, ticket monitoring, or reporting. For example, a user can list all tickets to analyze their status or assign them to agents automatically.

Use Case Examples

  1. Listing all tickets to display in a dashboard.
  2. Fetching tickets to trigger notifications for new or updated tickets.

Properties

Name Meaning
Authentication The authentication method to use for connecting to the Zammad API, such as Basic Authentication, OAuth2, or Token Authentication.
API The API type to use for the request, either REST API or CTI API.

Output

JSON

  • id - The unique identifier of the ticket.
  • title - The title or subject of the ticket.
  • group - The group assigned to the ticket.
  • customer_id - The ID of the customer who created the ticket.
  • article - The initial article or message body associated with the ticket.
  • state - The current state of the ticket.
  • priority - The priority level of the ticket.

Dependencies

  • Requires authentication credentials for Zammad API: Basic Auth, OAuth2, or Token Auth.

Troubleshooting

  • Common issues include authentication failures due to incorrect credentials or expired tokens. Verify the authentication method and credentials.
  • API endpoint errors may occur if the resource or operation parameters are incorrect. Ensure the 'resource' is set to 'Ticket' and 'operation' to 'List'.
  • Network connectivity issues can prevent API calls. Check internet connection and API server availability.

Links

Discussion