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Zammad

Consume Zammad REST API

Actions57

Tag → Add

AI-generated

Overview

This node integrates with the Zammad REST API to manage tags on various objects within the Zammad system. Specifically, the 'Tag Add' operation allows users to add a tag to a specified object by providing the tag name, the object type, and the object's ID. This is useful for categorizing or labeling items such as tickets, users, or other entities in Zammad to improve organization and searchability.

Use Case Examples

  1. Adding a tag named 'urgent' to a ticket with ID 12345 to mark it for priority handling.
  2. Tagging a user with 'VIP' to indicate special status within the system.

Properties

Name Meaning
Authentication The authentication method to use for connecting to the Zammad API, such as Basic Authentication, OAuth2, or Token Authentication.
API The API type to use, either the REST API or the CTI API.
Tag Name The name of the tag to add to the object. This is a required string input.
Object The type of object to which the tag will be added, such as a ticket, user, or other entity. This is a required string input.
Object ID The unique identifier of the object to which the tag will be added. This is a required string input.

Output

JSON

  • item - The name of the tag added.
  • object - The type of object the tag was added to.
  • o_id - The ID of the object the tag was added to.

Dependencies

  • Requires authentication credentials for the Zammad API, which can be Basic Auth, OAuth2, or Token Auth.

Troubleshooting

  • Ensure that the provided object ID and object type are correct and exist in the Zammad system to avoid errors.
  • Verify that the authentication credentials are valid and have sufficient permissions to add tags.
  • Common error messages may include authentication failures, invalid object IDs, or missing required parameters. Check the node's input parameters and credentials if errors occur.

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