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Zammad

Consume Zammad REST API

Actions57

Mention → Create

AI-generated

Overview

This node integrates with the Zammad REST API to create a mention. It allows users to specify the type and ID of the entity to be mentioned, facilitating automated mention creation in Zammad workflows. This is useful in scenarios where automated notifications or references to specific entities (like tickets or users) are needed within the Zammad system.

Use Case Examples

  1. Automatically create a mention for a ticket when a new comment is added.
  2. Create a mention for a user in a ticket to notify them about an update.

Properties

Name Meaning
Authentication The authentication method to use for connecting to the Zammad API (Basic, OAuth2, or Token Authentication).
API The API to use, either REST API or CTI API.
Mentionable Type The type of the entity to be mentioned (e.g., ticket, user).
Mentionable ID The unique identifier of the entity to be mentioned.

Output

JSON

  • id - The unique identifier of the created mention.
  • mentionable_type - The type of the mentioned entity.
  • mentionable_id - The ID of the mentioned entity.
  • created_at - Timestamp when the mention was created.

Dependencies

  • Zammad REST API

Troubleshooting

  • Ensure that the authentication credentials are correctly configured and valid for the chosen authentication method.
  • Verify that the mentionable_type and mentionable_id parameters are correctly set and correspond to existing entities in Zammad.
  • Check network connectivity and API endpoint accessibility if requests fail.
  • Handle API rate limits or permission errors by reviewing user roles and API usage policies.

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