ConnectWise PSAInstall

Summary

Create a note on a specified ConnectWise PSA ticket (service or project).

Inputs

• Ticket Type (required) — Select whether the note is for a Service Ticket or Project Ticket.
• Ticket ID (required) — Enter the ID of the parent ticket to which this note will be attached.
• Text (required) — Provide the content of the note.
• Detail Description Flag — Indicate if the note is a detailed description (at least one of the detail/internal/resolution flags must be set).
• Internal Analysis Flag — Mark the note as an internal analysis.
• Resolution Flag — Mark the note as a resolution note.
• Issue Flag — Indicate if the note represents an issue.
• Customer Updated Flag — Flag the note as having been updated by the customer, which flags the ticket as customer updated.
• Process Notifications — Choose whether notifications associated with this note should be processed and sent (default true).
• Member ID — Optionally specify the member ID associated with the note; if omitted, the API user is used.
• Contact ID — Optionally specify the contact ID associated with the note.
• Additional Assignments — Add extra assignments to automatically set additional note values based on n8n expressions.

Output shape

a JSON object representing the newly created ticket note as returned by the ConnectWise PSA API

The operation returns the full created ticket note object. Notifications will be processed if the 'Process Notifications' flag is true. At least one of the detail description, internal analysis, or resolution flags should be set to meet API requirements.

Examples

Example 1: Create a service ticket note with text and mark it as a resolution, sending notifications

Set Ticket Type to 'Service Ticket'; specify the parent service Ticket ID; enter note text; set Resolution Flag to true; leave Process Notifications as true.

Links

• n8n community nodes installation guide