ConnectWise PSAInstall

Summary

Update an existing service or project ticket in ConnectWise PSA by specifying the ticket type, ticket ID, and any fields to modify.

Inputs

• ticketType (required) — Specifies whether the ticket to update is a 'service' or 'project' ticket.
• id (required) — The unique numeric ID of the ticket to update.
• summary — A brief description of the ticket (up to 100 characters).
• company — The company related to the ticket, which can be selected from a list or specified by ID.
• board — For service tickets, selects the board by ID or name the ticket is associated with.
• project — For project tickets, selects the project to associate with the ticket.
• phase — For project tickets, selects the phase of the project (requires a project).
• status — For service tickets, selects the status by ID or name within the selected board.
• priority — Sets the priority of the ticket using preloaded priority options.
• type — For service tickets, selects the type within the selected board.
• subType — For service tickets, selects the subtype related to the chosen type.
• item — For service tickets, selects the item related to the chosen subtype.
• additionalTicketFields — A collection of optional additional fields such as service location, agreement ID, work role/type, various email flags, and project ticket specific flags.
• scheduleStartDate — For project tickets, scheduled start datetime.
• scheduleEndDate — For project tickets, scheduled end datetime.
• assignments — Optional assignments to set values automatically based on n8n expressions.

Output shape

a single updated ticket record

Returns the updated ticket object; supports both service and project ticket types; fields updated depend on provided inputs.

Links

• n8n community nodes installation guide