Actions44
- Activity Actions
- Company Actions
- Contact Actions
- Members Actions
- Ticket Actions
- Ticket Note Actions
- Ticket Task Actions
- Time Entry Actions
- Custom Request Actions
Ticket → Get
AI-generatedSummary
Retrieve a specific ticket by its ID and type (service or project) from ConnectWise PSA, optionally selecting which fields to include in the output to limit the returned data.
Inputs
- Ticket Type (required) — Specifies whether to retrieve a service ticket or a project ticket.
- Ticket ID (required) — The unique numeric identifier of the ticket to retrieve.
- Field Names — Optionally specify which fields to return for the ticket to reduce output size; can be chosen from a list or provided via expression.
Output shape
a single ticket record with the requested fields
The output includes only the specified fields if provided; otherwise, all fields are returned. Ticket type determines the API endpoint used (service or project tickets). Errors or non-existent IDs result in failure responses.