Actions44
- Activity Actions
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Ticket Task → Create
AI-generatedSummary
Create a new ticket task in ConnectWise PSA associated with a specified parent ticket, either a service or project ticket.
Inputs
- Ticket Type (required) — Type of ticket to work with, either 'service' or 'project'.
- Ticket ID (required) — The numeric ID of the parent ticket to which this task will be linked.
- Sequence (required) — The priority or order in which the task is displayed within the ticket; a number with a minimum value of 1.
- Notes (required) — Text notes describing the task.
- Additional Fields — Optional fields including whether the task is marked as completed (Done) and resolution details.
- Additional Assignments — Optional assignments to dynamically set values using n8n expressions.
Output shape
a single record representing the newly created ticket task
The operation returns the created ticket task details, including any fields provided. It requires the parent ticket ID and ticket type to identify the correct context for the task creation.
Examples
Example 1: Create a task on a service ticket with priority 10 and notes describing the work to be done.
Set Ticket Type to 'Service Ticket', provide the parent Ticket ID, set Sequence to 10, and add relevant Notes.