Actions44
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Ticket Note → Get
AI-generatedSummary
Retrieve a specific note from a service or project ticket within ConnectWise PSA by its Note ID and parent Ticket ID.
Inputs
- Ticket Type (required) — Select the type of ticket to which the note belongs: Service Ticket or Project Ticket.
- Ticket ID (required) — Specify the ID of the parent ticket containing the note.
- Note ID (required) — Provide the ID of the specific note to retrieve from the ticket.
- Field Names — Optionally select specific fields of the note to return, reducing output size and load.
Output shape
A single ticket note record as retrieved from ConnectWise PSA, containing data fields of the note for the specified Note ID under the given ticket type and ticket ID.
The output fields can be limited by specifying Field Names; otherwise, all available note fields are returned. The operation requires the Ticket Type, Ticket ID, and Note ID parameters to identify the exact note to fetch. Errors may occur if these IDs do not correspond to existing records.
Examples
Example 1: Retrieve the full details of a note ID 101 linked to a service ticket with ID 2023.
Set Ticket Type to 'Service Ticket', Ticket ID to 2023, Note ID to 101, and leave Field Names empty to fetch all note data fields.
Example 2: Retrieve only the summary and text content fields of a note from a project ticket.
Set Ticket Type to 'Project Ticket', provide the Ticket ID and Note ID, and specify 'summary' and 'text' in Field Names to limit output to these fields.