ConnectWise PSAInstall

Summary

Update an existing note on a ConnectWise PSA service or project ticket by specifying the ticket type, ticket ID, note ID, and the new note details and flags.

Inputs

• Ticket Type (required) — Specify whether the parent ticket is a Service Ticket or a Project Ticket.
• Ticket ID (required) — The ID of the parent ticket to which the note belongs.
• Note ID (required) — The ID of the note to update.
• Text — The updated content of the note.
• Detail Description Flag — Flag indicating if this note is a detail description (must select at least one of detail/internal/resolution flags).
• Internal Analysis Flag — Flag indicating if this note is an internal analysis.
• Resolution Flag — Flag indicating if this note is a resolution.
• Issue Flag — Flag indicating if this note represents an issue.
• Customer Updated Flag — Flag indicating if this note was updated by the customer; flags the ticket accordingly.
• Process Notifications — Whether to process notifications triggered by this note update (notifications will be sent if true).
• Member ID — Optional member ID to associate with the note; if omitted, the API user is used.
• Contact ID — Optional contact ID to associate with the note.
• Additional Assignments — Additional assignments allowing setting extra values based on n8n expressions.

Output shape

a single updated note record object

The updated note object is returned containing the new content and flags as accepted by the ConnectWise PSA API.

Links

• n8n community nodes installation guide