ConnectWise PSAInstall

Summary

Retrieve multiple notes associated with a specific ConnectWise PSA ticket, either service or project type, with options to filter, sort, and limit the results.

Inputs

• Ticket Type (required) — Select the type of ticket ('Service Ticket' or 'Project Ticket') to specify which ticket's notes to retrieve.
• Ticket ID (required) — Enter the ID of the parent ticket whose notes you want to fetch.
• Include All Note Types — Optionally include all note types, such as time entries and meeting notes, in addition to standard notes.
• Return All — Choose whether to return all notes matching criteria or limit the number of results.
• Limit — Specify the maximum number of notes to return if not returning all.
• Order By Field Name — Select or specify a field name by which to sort the notes.
• Descending — Choose whether to sort the notes in descending order.
• Conditions — Apply filter conditions using ConnectWise query syntax to refine which notes are returned.
• Field Names — Limit the output to specific fields to reduce payload.
• Child Conditions — Specify conditions on child entities related to the notes for filtering.
• Custom Field Conditions — Filter notes based on custom field values.

Output shape

a list of ticket notes records matching the specified criteria

Supports pagination and filtering via conditions fields. Returning all notes is limited to 10,000 to prevent memory issues. Field selection restricts the output fields for efficiency. Includes standard notes by default; time entries and meeting notes are optionally included with 'Include All Note Types'.

Links

• n8n community nodes installation guide