Overview

This node interacts with the Beex Contact Center API to download PBX call recordings. It is useful for retrieving specific call recordings by their CDR ID, allowing users to access audio files of calls for review or archival purposes. For example, a user can input a CDR ID to download the corresponding call recording as an MP3 file.

Use Case Examples

1. Download a call recording by providing the specific CDR ID to retrieve the audio file for quality assurance or record-keeping.
2. Automate the retrieval of call recordings for a given date range and specific call IDs.

Properties

Output

Binary

The node outputs the downloaded call recording as binary data in MP3 format, named as 'audio_.mp3'.

JSON

• id - The CDR ID of the downloaded recording.
• success - Boolean indicating if the download was successful.

Dependencies

• Beex Contact Center API with an API key credential for authentication.

Troubleshooting

• Common issues include invalid or missing CDR ID parameters, resulting in API errors.
• API authentication errors if the API key is incorrect or missing.
• Network or connectivity issues when accessing the Beex API endpoints.
• Error messages typically include HTTP status codes and descriptive messages from the Beex API, which should be reviewed for troubleshooting.

Links

• Beex Contact Center API Documentation - Official API documentation for understanding endpoints and parameters.