Actions59
- Blacklist Actions
- Call Actions
- Client Actions
- Entity Actions
- Import Actions
- Lead Actions
- PBX Actions
- Queue Actions
- Report Actions
- Get Daily Managements
- Get Dropped Calls
- Get Summary
- Get Time Slot
- Get Users Management
- Get Calls
- Get Client Management
- Get Forms
- Get Incoming Call
- Get IVR Survey
- Get Log ACW
- Get Managements by ACW
- Get Managements per Hour
- Get Messaging Tickets
- Get PDP Control
- Get List PDP
- Get PDP Ranking
- Get Phones
- Get Platform Detailed
- Get Platform Summarized
- Get Product Managements
- Get Products
- Get Progress Managements
- Get Strategies
- Get Tickets Tracking
- Sequence Actions
- Template Actions
- Ticket Actions
- User Actions
Report → Get Daily Managements
AI-generatedOverview
This node interacts with the Beex Contact Center API to retrieve daily management reports for customer service. It is useful for obtaining detailed daily performance data filtered by campaign (portfolio), year, and month. For example, a user can fetch daily management statistics for a specific campaign in a given month and year to analyze customer service activities and outcomes.
Use Case Examples
- Retrieve daily management reports for campaign ID '12345' for March 2024 to analyze daily customer service performance.
- Fetch daily management data for a specific portfolio to monitor agent activities and management outcomes over a month.
Properties
| Name | Meaning |
|---|---|
| Portfolio ID | ID of the campaign in which the information will be filtered, obtained from the ID column in the Campaigns module on the platform. |
| Year | Year in which the information will be filtered, format: YYYY. |
| Month | Month in which the information will be filtered, format: MM. |
Output
JSON
json- The daily management report data returned from the Beex API, which may include various metrics and details about daily customer service management activities.
Dependencies
- Beex Contact Center API with an API key credential
Troubleshooting
- Common issues include invalid or missing parameters such as incorrect portfolio ID, year, or month format. The node throws errors with messages from the Beex API indicating the problem, which should be reviewed and corrected.
- API authentication errors may occur if the API key credential is missing or invalid. Ensure the API key is correctly configured in the node credentials.
- Rate limiting or request throttling may happen due to the enforced delay between requests (1 second). If processing many items, consider the API limits and adjust usage accordingly.
Links
- Beex Contact Center API Documentation - Official API documentation for understanding available endpoints and parameters.