Actions59
- Blacklist Actions
- Call Actions
- Client Actions
- Entity Actions
- Import Actions
- Lead Actions
- PBX Actions
- Queue Actions
- Report Actions
- Get Daily Managements
- Get Dropped Calls
- Get Summary
- Get Time Slot
- Get Users Management
- Get Calls
- Get Client Management
- Get Forms
- Get Incoming Call
- Get IVR Survey
- Get Log ACW
- Get Managements by ACW
- Get Managements per Hour
- Get Messaging Tickets
- Get PDP Control
- Get List PDP
- Get PDP Ranking
- Get Phones
- Get Platform Detailed
- Get Platform Summarized
- Get Product Managements
- Get Products
- Get Progress Managements
- Get Strategies
- Get Tickets Tracking
- Sequence Actions
- Template Actions
- Ticket Actions
- User Actions
Report → Get Platform Detailed
AI-generatedOverview
This node interacts with the Beex Contact Center API to retrieve detailed platform time reports. It is useful for obtaining granular data about platform usage within a specified date range, which can help in analyzing operational performance and resource allocation in a contact center environment.
Use Case Examples
- A contact center manager wants to analyze detailed platform usage between two dates to optimize agent scheduling.
- A reporting system needs to fetch detailed platform time data for a specific campaign to generate performance dashboards.
Properties
| Name | Meaning |
|---|---|
| Start Date | Start date for filtering the report data, formatted as YYYY-MM-DD. |
| End Date | End date for filtering the report data, formatted as YYYY-MM-DD. |
| Return All | Whether to return all results or only up to a given limit. |
| Limit | The maximum number of records to return when Return All is false. |
| Offset | The page number to retrieve, starting from 0, used for pagination. |
Output
JSON
json- The detailed platform time report data returned from the Beex API.
Dependencies
- Beex Contact Center API with an API key credential
Troubleshooting
- Common errors include invalid or missing parameters, which result in error messages from the API. Ensure that the start_date and end_date are provided in the correct format (YYYY-MM-DD).
- API authentication errors may occur if the API key credential is missing or invalid. Verify the API key configuration in the node credentials.
- Rate limiting or request throttling may happen; the node includes a delay between requests to mitigate this, but large data requests should be handled carefully.
Links
- Beex Contact Center API Documentation - Official API documentation for understanding available endpoints and parameters.