Actions59
- Blacklist Actions
- Call Actions
- Client Actions
- Entity Actions
- Import Actions
- Lead Actions
- PBX Actions
- Queue Actions
- Report Actions
- Get Daily Managements
- Get Dropped Calls
- Get Summary
- Get Time Slot
- Get Users Management
- Get Calls
- Get Client Management
- Get Forms
- Get Incoming Call
- Get IVR Survey
- Get Log ACW
- Get Managements by ACW
- Get Managements per Hour
- Get Messaging Tickets
- Get PDP Control
- Get List PDP
- Get PDP Ranking
- Get Phones
- Get Platform Detailed
- Get Platform Summarized
- Get Product Managements
- Get Products
- Get Progress Managements
- Get Strategies
- Get Tickets Tracking
- Sequence Actions
- Template Actions
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- User Actions
Report → Get Time Slot
AI-generatedOverview
This node interacts with the Beex Contact Center API to retrieve a time slot report for customer service activities. It is useful for analyzing call center performance within specific time frames, filtered by campaign portfolio and queue ID. For example, a user can obtain detailed scheduling reports of call handling activities between given start and end dates for a particular campaign and queue.
Use Case Examples
- Retrieve a time slot report for a specific campaign portfolio and queue between two dates to analyze call center activity distribution over time.
- Use the time slot report to monitor peak call times and optimize agent scheduling.
Properties
| Name | Meaning |
|---|---|
| Portfolio ID | ID of the campaign to filter the report, obtained from the Campaigns module on the platform. |
| ID Queue | ID of the queue to filter the report. |
| Start Date | Start date for filtering the report, in YYYY-MM-DD format. |
| End Date | End date for filtering the report, in YYYY-MM-DD format. |
Output
JSON
json- The JSON output contains the time slot report data retrieved from the Beex API, which includes scheduling details of customer service activities filtered by the specified parameters.
Dependencies
- Beex Contact Center API
- API key credential for authentication
Troubleshooting
- Common issues include invalid or missing parameters resulting in API errors. Ensure that Portfolio ID, Queue ID, Start Date, and End Date are correctly provided.
- API authentication errors may occur if the API key credential is invalid or missing. Verify the API key configuration.
- Rate limiting or request throttling may happen due to the enforced delay between requests (1 second). Adjust usage accordingly.
Links
- Beex Contact Center API Documentation - Official API documentation for reference on endpoints and parameters.