Actions59
- Blacklist Actions
- Call Actions
- Client Actions
- Entity Actions
- Import Actions
- Lead Actions
- PBX Actions
- Queue Actions
- Report Actions
- Get Daily Managements
- Get Dropped Calls
- Get Summary
- Get Time Slot
- Get Users Management
- Get Calls
- Get Client Management
- Get Forms
- Get Incoming Call
- Get IVR Survey
- Get Log ACW
- Get Managements by ACW
- Get Managements per Hour
- Get Messaging Tickets
- Get PDP Control
- Get List PDP
- Get PDP Ranking
- Get Phones
- Get Platform Detailed
- Get Platform Summarized
- Get Product Managements
- Get Products
- Get Progress Managements
- Get Strategies
- Get Tickets Tracking
- Sequence Actions
- Template Actions
- Ticket Actions
- User Actions
Report → Get Users Management
AI-generatedOverview
This node interacts with the Beex Contact Center API to retrieve user management reports for a specified campaign portfolio, year, and month. It is useful for obtaining detailed user management data within a contact center environment, such as tracking user activities and performance metrics over a given time period. For example, a contact center manager can use this node to generate monthly user management reports filtered by campaign portfolio to analyze agent productivity.
Use Case Examples
- Retrieve user management report for portfolio ID '12345' for the year 2023 and month 04 to analyze agent performance.
- Generate monthly user management reports filtered by campaign portfolio to monitor user activities.
Properties
| Name | Meaning |
|---|---|
| Portfolio ID | ID of the campaign in which the information will be filtered, obtained from the ID column in the Campaigns module on the platform. |
| Year | Year in which the information will be retrieved, formatted as 'AAAA'. |
| Month | Month in which the information will be filtered, formatted as 'MM'. |
Output
JSON
json- The user management report data returned from the Beex API, typically an array of user management records.
Dependencies
- Beex Contact Center API
- API key credential for authentication
Troubleshooting
- Ensure the API key credential is correctly configured and has the necessary permissions to access the reports endpoint.
- Verify that the Portfolio ID, Year, and Month parameters are correctly provided and formatted as required.
- Common error messages include HTTP status codes and messages indicating invalid or missing parameters; these can be resolved by checking the input parameters and API key validity.
Links
- Beex Contact Center API Documentation - Official API documentation for Beex Contact Center, useful for understanding available endpoints and parameters.