Actions59
- Blacklist Actions
- Call Actions
- Client Actions
- Entity Actions
- Import Actions
- Lead Actions
- PBX Actions
- Queue Actions
- Report Actions
- Get Daily Managements
- Get Dropped Calls
- Get Summary
- Get Time Slot
- Get Users Management
- Get Calls
- Get Client Management
- Get Forms
- Get Incoming Call
- Get IVR Survey
- Get Log ACW
- Get Managements by ACW
- Get Managements per Hour
- Get Messaging Tickets
- Get PDP Control
- Get List PDP
- Get PDP Ranking
- Get Phones
- Get Platform Detailed
- Get Platform Summarized
- Get Product Managements
- Get Products
- Get Progress Managements
- Get Strategies
- Get Tickets Tracking
- Sequence Actions
- Template Actions
- Ticket Actions
- User Actions
Report → Get Messaging Tickets
AI-generatedOverview
This node interacts with the Beex Contact Center API to retrieve messaging ticket reports within a specified date range. It is useful for obtaining detailed information about messaging tickets handled by the contact center, filtered by start and end dates, with options to paginate results.
Use Case Examples
- A contact center manager wants to analyze messaging ticket activity between two dates to assess performance and workload.
- A reporting system needs to fetch messaging ticket data for a specific period to generate operational reports.
Properties
| Name | Meaning |
|---|---|
| Start Date | Start date for filtering messaging tickets. Format: YYYY-MM-DD. |
| End Date | End date for filtering messaging tickets. Format: YYYY-MM-DD. |
| Return All | Whether to return all results or only up to a given limit. |
| Limit | Size of the page you want to obtain. From 1 to XX. |
| Offset | Page number you wish to obtain. In descending order to the creation date and starting from 0. |
Output
JSON
json- Messaging ticket report data returned from the Beex API.
Dependencies
- Beex Contact Center API with an API key credential
Troubleshooting
- Common issues include invalid or missing parameters resulting in API errors. Ensure the start_date and end_date are provided in the correct format (YYYY-MM-DD).
- API authentication errors may occur if the API key credential is missing or invalid. Verify the API key configuration.
- Pagination parameters (limit and offset) must be valid integers; otherwise, the API may return errors or unexpected results.
Links
- Beex Contact Center API Documentation - Official API documentation for reference on endpoints and parameters.