Actions59
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Ticket → Assign Tags
AI-generatedOverview
This node operation assigns tags to tickets in the Beex Contact Center platform. It is useful for categorizing or labeling tickets for better organization and management. For example, a user can assign priority tags or issue-type tags to multiple tickets at once.
Use Case Examples
- Assign a 'High Priority' tag to a list of support tickets to prioritize their handling.
- Tag tickets related to a specific product or service for easier filtering and reporting.
Properties
| Name | Meaning |
|---|---|
| Ticket List | A comma-separated list of ticket IDs to which the tag will be assigned. |
| Tag | The ID of the tag to assign to the specified tickets. |
Output
JSON
json- The response from the Beex API after assigning tags, which may include details of the updated tickets or confirmation of the operation.
Dependencies
- Beex Contact Center API with an API key credential
Troubleshooting
- Ensure the API key credential is correctly configured and has the necessary permissions to assign tags.
- Verify that the ticket IDs and tag ID provided are valid and exist in the Beex platform.
- Common error messages include 'Error 400' or 'Invalid or missing parameters', which indicate issues with the input parameters. Check that the ticket list is a comma-separated string of numbers and the tag is a valid number.
- Network or API downtime can cause request failures; retry the operation after some time.
Links
- Beex Contact Center API Documentation - Official API documentation for reference on endpoints and parameters.