Actions59
- Blacklist Actions
- Call Actions
- Client Actions
- Entity Actions
- Import Actions
- Lead Actions
- PBX Actions
- Queue Actions
- Report Actions
- Get Daily Managements
- Get Dropped Calls
- Get Summary
- Get Time Slot
- Get Users Management
- Get Calls
- Get Client Management
- Get Forms
- Get Incoming Call
- Get IVR Survey
- Get Log ACW
- Get Managements by ACW
- Get Managements per Hour
- Get Messaging Tickets
- Get PDP Control
- Get List PDP
- Get PDP Ranking
- Get Phones
- Get Platform Detailed
- Get Platform Summarized
- Get Product Managements
- Get Products
- Get Progress Managements
- Get Strategies
- Get Tickets Tracking
- Sequence Actions
- Template Actions
- Ticket Actions
- User Actions
Report → Get Product Managements
AI-generatedOverview
This node operation fetches product management reports from the Beex Contact Center API. It allows users to retrieve detailed product classification data filtered by campaign portfolio and date range. This is useful for analyzing product-related customer service interactions and performance within specific campaigns over a defined period.
Use Case Examples
- A user wants to analyze product management data for a specific campaign portfolio between two dates to understand product performance and customer interactions.
- A business analyst needs to generate a report on product classifications handled by the contact center for a given campaign and timeframe.
Properties
| Name | Meaning |
|---|---|
| Portfolio ID | ID of the campaign in which the information will be filtered, obtained from the ID column in the Campaigns module on the platform. |
| Start Date | Start date for filtering the report data. Format: YYYY-MM-DD. |
| End Date | End date for filtering the report data. Format: YYYY-MM-DD. |
| Return All | Whether to return all results or only up to a given limit. |
| Limit | Size of the page you want to obtain. From 1 to XX. Only used if Return All is false. |
| Offset | Page number you wish to obtain. In descending order to the creation date and starting from 0. |
Output
JSON
json- The product management report data returned from the Beex API, typically an array of product classification records filtered by the specified portfolio and date range.
Dependencies
- Requires an API key credential for Beex Contact Center API authentication.
Troubleshooting
- Common issues include invalid or missing parameters such as portfolio ID or date range, which will result in API errors.
- API rate limiting or network issues may cause request failures; the node implements a delay between requests to mitigate rate limits.
- Error messages from the API are captured and presented with details to help diagnose issues, such as invalid credentials or incorrect parameter formats.